TECHNICAL SUPPORT (HELPDESK) (Microsoft Products, Mon to Fri, 9-6pm)
Responsibilities:
Provide first-level support to end-users for technical issues related to Microsoft products, including but not limited to Windows operating systems, Office suite, and other Microsoft applications (e.g. M365, Azure Cloud).
Respond to user inquiries via phone, email, or in-person, and resolve technical problems promptly and efficiently.
Troubleshoot and diagnose software and hardware issues, perform basic system configurations, and assist with software installations and updates.
Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
Maintain accurate records of all support requests and document troubleshooting steps and solutions.
Assist in the development and maintenance of knowledge base articles and user guides.
Requirements:
Diploma / Certificate, Computer Science or related discipline in a plus.
With a minimum of 5 years of experience in Helpdesk Support or similar role, with a focus on supporting Microsoft products.
Strong knowledge of Windows operating systems, Office suite, and other Microsoft applications.
Familiarity with Active Directory, Exchange, and networking concepts.
Excellent problem-solving and communication skills.
Ability to provide exceptional customer service and work effectively in a team environment.
Certifications such as MCSA or MCSE would be a plus
Good command of written and spoken English, Cantonese and Mandarin
If you would like to apply for this position, please click "Apply" or send your CV to allison.lin@greyanderson.com. For more details, please contact Allison Lin on +852 2177 7577, or Whatsapp +852 9166 4855.